Returns & Refunds
At NOLO Skincare, we believe finding the right skincare should feel effortless. We thoughtfully create our products with your experience in mind, and we want you to feel confident exploring our collection.
If something isn’t quite right, we’re here to help.
Our 30-Day Satisfaction Guarantee
We accept eligible returns initiated within 30 days of the date your order is delivered.
We understand that finding the right skincare sometimes requires trying a product. That’s why both unopened products and gently used products may qualify for a return, provided they meet the conditions outlined below.
Return Eligibility
To qualify for a return:
- The purchase must have been made directly through noloskincare.com.
- The return request must be submitted within 30 days of delivery.
- The product must contain at least 75% of its original contents.
- The product must be returned in its original container.
- The return must be authorized by our customer support team before shipment.
Products that are empty, substantially used, intentionally damaged, or otherwise ineligible under these conditions cannot be accepted for a satisfaction-based return.
We reserve the right to decline returns that do not meet our published eligibility requirements or involve suspected return-policy abuse, subject to applicable law.
How to Start a Return
To request a return, email sales@noloskincare.com within 30 days of receiving your order.
Please include:
- Your order number.
- The product or products you would like to return.
- A brief explanation of the reason for your return.
Our customer support team will review your request and provide instructions for the next steps.
Please do not send products back without first contacting us and receiving return instructions. Unauthorized returns may experience delays or may not be accepted.
Once your return is authorized, securely package the approved items and ship them to the return address provided by our team.
We recommend using a shipping service with tracking and retaining your receipt until your return has been processed.
Return Shipping
Customers are responsible for return shipping costs when returning products due to personal preference, dissatisfaction, or a change of mind.
Original shipping charges are non-refundable for these returns.
If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us so we can arrange an appropriate resolution at no additional cost to you.
Refund Processing
Once your return is received, we will inspect the returned products to confirm eligibility.
Approved refunds will be issued to the original payment method within five business days following inspection.
Please allow additional time for your bank or payment provider to reflect the refund in your account.
Refunds are based on the amount actually paid for the returned products, including any applicable discounts. Original shipping charges are not refunded for preference-based returns.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact sales@noloskincare.com as soon as possible.
Include your order number, a description of the issue, and photographs when available.
Our team will review the issue and work toward an appropriate resolution, which may include a replacement or refund.
These issues are handled separately from our standard satisfaction-based return requirements.
Bundles, Promotions & Subscriptions
Products purchased as part of a bundle, promotional offer, or subscription are subject to the same general return eligibility requirements unless otherwise stated at the time of purchase.
Refunds for eligible returns will reflect the discounts applied to the original order. Returning individual items from a discounted bundle may require an adjustment to the promotional savings associated with that purchase, where disclosed in the offer terms.
Returning a product does not automatically cancel an active subscription. Subscription changes and cancellations must be managed separately in accordance with our Subscription Policy.
Questions?
We’re always happy to help.
For return requests or questions about your order, contact sales@noloskincare.com.